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Disability Helpline

Banner - Coronavirus information for people with disability

If you have any questions about coronavirus (COVID-19) and how it’s affecting people with disability, you can call the Disability Information Helpline.

The Disability Information Helpline provides information and referrals for people with disability, their families, carers and supporters. The Helpline is free, private and fact-checked.

Helpline staff can answer your questions about:

  • what coronavirus means for people with disability
  • what changes are happening because of coronavirus
  • the support that’s available for people with disability.

They can also:

  • check facts and get information for you
  • transfer you to services that can help
  • transfer you to a phone counsellor for emotional support.

Free call: 1800 643 787

Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST).

It’s not available on national public holidays.

If you’re deaf, or have a hearing or speech impairment, you can call the National Relay Service on 133 677.

If you need support in another language, you can use the Translating and Interpreting Service (TIS National) free of charge by calling:

  • the Disability Information Helpline on 1800 643 787 and asking for an interpreter
  • TIS National on 131 450 and ask to be connected to the Disability Information Helpline on 1800 643 787.

There is also now a livechat option available on the Ideas website. You can see the button in the bottom right corner of the web page.

More information

The Australian Government funds the Disability Information Helpline. You can find more information about the Helpline on the Department of Social Services website