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Referrals and support

  • How to make a complaint about your service

    Tuesday May 26 2020

    If you don’t feel safe or are unhappy with your services, you have the right to make a complaint. You can try to talk to your service provider about your complaint. This might be the quickest way to get your complaint resolved. All National Disability Insurance Scheme (NDIS) registered providers need to have a system […]

  • Reporting abuse and neglect of people with disability

    Tuesday May 26 2020

    People with disability in Australia are more likely to experience abuse, neglect, violence and exploitation than people without disability. Every person with disability has the right to feel and be safe. If you think abuse, neglect, violence or exploitation is happening to a person with disability, you need to report it. We all have a […]

  • Disability Helpline

    Tuesday April 28 2020

    If you have any questions about coronavirus (COVID-19) and how it’s affecting people with disability, you can call the Disability Information Helpline. The Disability Information Helpline provides information and referrals for people with disability, their families, carers and supporters. The Helpline is free, private and fact-checked. Helpline staff can answer your questions about: what coronavirus […]

  • National Debt Helpline

    Monday April 27 2020

    If you’re in financial difficulty and are not sure what to do, the National Debt Helpline can help. On the helpline you can speak to a financial counsellor who can give you free advice. You can call them on 1800 007 007 between Monday to Friday, 9.30 am to 4.30 pm. You can also find […]

  • Blue Knot Foundation

    Wednesday April 22 2020

    The Blue Knot Foundation is funded by the Australian Government to provide free phone counselling and support for people with disability, families and supporters during the Disability Royal Commission. The Australian Government has now decided that people with disability and families can also receive support from the Blue Knot Foundation during the coronavirus (COVID-19) pandemic. […]