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National Disability Insurance Scheme (NDIS) participants may be worried about getting the support they need during coronavirus (COVID-19). The NDIS Quality and Safeguards Commission (the Commission) has put together a factsheet for participants to help explain some of the changes they might expect.
The Commission is working with NDIS providers to make sure they understand what they need to do when delivering your supports and services.
There will be some unavoidable changes to some of your supports and services. These changes might include:
Your providers should:
If you don’t feel safe or are unhappy with your services, you can talk to the Commission about your concerns.
If you’re in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, you can make a complaint to the Commission by:
If you’re in Western Australia, contact the Health and Disability Services Complaints Office to make a complaint until 30 June 2020.
Service providers should explain any changes to your supports or services because of coronavirus. This includes changes to your support workers or the times that they will support you.
If you are not happy with something your service provider does, you can make a complaint using their complaints process.
If you are not happy with how your service provider has handled your complaint, you can ring the NDIS Quality and Safeguards Commission on 1800 035 544.
If you want to speak to a disability advocate to help you make a complaint, you can find your closest advocacy organisation on the Disability Advocacy Finder website.